Mono Mail

Help and support

Find answers, get support, and explore documentation to make the most of Mono Mail.

Getting started

If you're new to Mono Mail, learn the basics of note-taking with Mono Mail using our guides:

  1. Download and install Mono
  2. Log in with your email account
  3. Create a bookmark
  4. Pin a contact
  5. Use the command system
  6. Compose your first email

Questions and advice

If you have a question about how to use Mono Mail, or want to get to know other Mono Mail users, you can join our community channel.

Or if you need a direct communication with the Mono team, you can visit our Contact

Report bugs and request features

Before you request a new feature or report a bug, please look through the other posts to make sure someone else hasn't already submitted it.

  • If you want to suggest a feature in Mono Mail, head over to Feature requests.
  • If you want to report a bug in Mono Mail, head over to Bug reports. Bug reports are moved to the Bug graveyard once they're resolved.

Collect debug information

When you encounter a bug or need assistance from Mono support, providing debug information can be very helpful. Here's how to obtain it:

  1. Open the Command palette.
  2. Type Show debug info.
  3. Select the highlighted Show debug info option.
  4. Click Copy to clipboard.
  5. Paste the copied information into your bug report or Mono support email.

Capture console logs

When you need to report a bug related to an Mono or when requested by Mono support to provide log information, you may need to access the console from within the Mono application. Here’s how to do it based on your operating system:

  • Windows: Ctrl+Shift+i
  • MacOS: ⌘+Option+i
  • Linux: Ctrl+Shift+i

Once you've opened the developer console:

  1. Select on console in the top menu.
  2. Choose the errors side menu option. Any errors will be displayed as # errors.
  3. Select one of the red error messages.
  4. Choose the option to Save as... This will save all the errors in the console.
  5. Save the log file to your device.
  6. Attach the log file to your bug report or Mono support email.

Contact Mono support

Mono offers email support only for inquiries about commercial licenses, your account, payment. If you need help with any of those topics, email the Mono team.

Report a security issue

If you've discovered a security issue in Mono Mail, please email the Mono team.